I planned to go on Sunday and Monday from Delhi to Mussoorie. On Saturday I saw in google this agency and I sent a request about information of a tour. Later someone contacted me and I agreed with her offer, I asked for a driver who can speak English more than one time, and she didn’t answer anything about it. I paid a part, to me all the process was normal. She told me to coordinate with the driver. When I called him I noticed he couldn’t speak English. I told him to pick me up at 6.30 am on Sunday. Next day I was ready on time, but since I hadn’t received any update from him, I called him, he told me in 30 minutes will pick me up. But 1 hour later I called him again and he told me something in Hindi so I didn’t understand, and he hung up. I called to all the phone numbers from travel triangle I have, and nobody answered me. At 9.15 am, someone called me and told me that in 1 hour would come other driver. Then I told him, that since I’m going later, so I should have a discount, and he told me that first I needed to arrive to my destiny. The driver arrived at 11.40, and the AC of the car wasn’t working and the car was overheated. I called again to cancel and request the refund and he offered me other driver in 1 hour, and I told him that it was impossible, what I would do in Mussoorie that day if I would arrive at so late? he told me that I should accept the 3rd driver, since its not possible to get refund. Then, I have been asked the refund by an email, and some days later they answered me that they will no refund me. I feel like I’ve been cynically robbed by this company.
