The Pacific Holiday World is big fraud in the name of membership. I have taken a membership for 3 years by paying 50K. I had mentioned at the time of taking the membership that we are a family of 4. (2 Adults and 2 children (aged above 6)) and I was suggested to take a package of Studio room where 3 adults can stay and for the 4th person we can take a extra bed which will cost 1000+GST. Children above the age of 6 are considered as adults as per their policy.
Now when I am planning to book a vacation I got to know that the studio room is only for max of 3 adults and for the 4th person I need to book a separate room as per the hotel tariff.
This is totally different then what I was told when taking the membership. I was told that 3 adults can stay in the studio room and for the 4th person I can take a extra bed which will cost 1000+GST
The sales person and the staff whatever they promise is utter nonsense and is very far away from reality.
Imagine going on a vacation and having to book a separate room for kids who are minors (one on my son is 7 years).
Worst experience and I would not recommend anyone to avail their services.
The sales person Anuja and her manager (don’t remember his name) are big liars.
Above all this the customer care Manager Sachin called me saying he will resolve this issue and asked me to mark it as resolved.
I believed in him and marked it as resolved and now I see that, I am being forced to take other facilities at the hotel which I don’t need and it is costing a bomb.
When I tried calling Sachin and discussing this, he said this is what it is and I have to accept it or do whatever you want. This was so rude.
I am planning to go to the consumer court now.