I have booked package from sampurn yatra they have took 50% from me in advance. When I reached to hotel @ around 5.00 am hotel manager said room were given to other customer. You have to wait till 10.00 am. When i informed to sampurn yatra they said wait. We reached there after 2 days travelling from Thane with my 3 childs and my mother 70 yrs old. Instead of waiting I booked other hotel. Because in low degree temprature i cant wait outside.
I informed them refund my 18000 for booking of my new hotel which is not included breakfast & dinner And driver payment
They refused to refund me and said go and complaint.
Because of their nonsense things we suffered lots.
Other side driver also created problem to us. Our 2 days trip lossed.
I want refund of extra payment which i had to pay. I suffered too much due to their negligency.
