On 2/4/23, I booked the bus from Pondicherry to Cochin. At the beginning, we were picked up by a Mahindra mini bus and traveled almost 40 km in that. We had booked for Volvo sleeper. After traveling in that mini bus, we were informed that we need to switch to another bus after half the way. Tried to talk and faced with an attitude and was told to go, if interested or else get down and go elsewhere, that too about 40 kms away from boarding point. In the end we got in. After getting in the third bus, about covering one third the total distance, we were given a used space on a sleeper bus. When we asked for new bed sheet and blanket, it was a rude response from the bus coordinators. Actually we had paid the full amount prior and had got a cheap service and threatening atmosphere too..
