I had booked 2 rooms in Hotel Park, Phuentsholling, Bhutan, through make my trip (MMT) for 1 night of 11th April. I had submitted all details w.r.t. no. of people being 2 adults and 2 kids in each room with correct age of each child. I paid for the room charges as shown by MMT. While check-in I was asked to pay extra charges of Rs.750 per room i.e. total Rs.1500 for extra bed in each room. I was never informed about this earlier. I had done the booking one month in advance i.e. 12 March 2023. In-spite of giving all the details w.r.t. no. of children and filling in all details as required by MMT, I was unnecessarily and uninformed charged extra. When I complained to MMT customer care about this I was not given any response to my query for about 8-10 days stating that the hotel person is not reachable, and today i received a call from an arrogant MMT executive who I think had already prepared herself about denial of mistake from MMT side. After she argued with me that you have to pay for extra beds as per hotel policy while check-in, which is not the norm as per my knowledge, I asked her if the terms of MMT specify such thing. And she was caught. What she argued later was way beyond imagination. She said no such term is there but “there is neither a term that such extra charges won’t be asked by the hotel”. It is highly unexpected that such a big player like MMT puts such childish arguments through its representatives just to save itself from compensating for the unnecessary charges that its regular client had to pay. I am generally a calm person but she hit my nerves by saying such a useless argument. The representative was a so childish that when I told her I will have to take this to a consumer forum she replies – if you are taking this to a consumer forum I will also escalate this to my seniors. This was her language and tone. I was horrified with such responses from a consumer “CARE” representative. I request you to kindly help me get the refund of Rs.1500.
sandesh gundecha