Ibibo Group / Goibibo is Refund for cancelled flight

I had a flight on 5th May which was cancelled by airlines. I have raised callback request on 2nd May. And raise refund request too last week. But still now I have receive any refund amt. I have contacted with goibibo also, there also showing once u approved then they will refund. May I know why it is taking too much time for the refund. If already been raised on 5th May accordingly it should be credited to my account within 7 days as I have been informed earlier. But no communication for the same. May I know why you are delaying and put my money on hold.
I am attaching the screenshot for your reference. Please do the needful and refund my money as soon as possible. Its already been delayed.

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