Ibibo Group / Goibibo is Checking denied issue

We made a booking with goibibo on 1 may 2023, but as we reach hotel denied check-in, we travel almost 600km from nagpur to hyderabad for hospital work and our appointment at hospital was missed due to goibibo and goibibo simply refund money and there costumer support do nothing for us, im using this app from last 7 years, i have small daughter 6 yr old, she is crying for rest and goibibo and hotel did not care about it, we face to much complications due to this, i am going file fir against goibibo also write to consumer forum, check ss for booking details, i will not use this app again in future

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