I received a call from Grand Vivanta sales team on 17th July afternoon and they told me that I have been selected from Mahinda & Mahindra motors (as recently i purchased vehicle) so i though this might be genuine. They asked me to come at “Hilton Bengaluru Embassy Manyata Business Park” in the evening. I reached their and the sales person Mohit approached me with their fraud schemes. I tired looking for many resources to check if this is genuine or not. Got mixed response and i went ahead and purchased the Holiday Plan for 160000. I purchase Holiday Membership on 17th July’22 by paying INR 160000, the payment mode was Personal Loan and EMI supposed to be for 8888.88 (which is interest free- as per Sales Person). The very next day I got SMS from my bank HDFC with the confirmation of my Loan amount, Tenure and EMI. Which reads as loan amount is 160000 for 18 Months, and EMI is INR 10057. This is more than what Sales Person told me. The same time I called customer service and informed about the issue and my concern was not taken care properly, Ruba (customer care rep) told me that I will get a call back within 2 hrs from concerned person, but its been 10 days now he/she didn’t call me even after many followup calls and email. I had sent email confirm the cancellation of my membership which is within their cancellation period of 10 days. So, this membership cancellation email was sent on 20th july’22. and that is not addressed till now. They asked me the pro-rata basis statement from bank which i provided but still no one has called for confirmation of cancellation. Everyday 3-4 times i am calling to customer service to check on the status, every time they say I will get a call back on urgent basis but no one call back. The Sales Person who promised heaven on earth whiling selling their product are as listed below– Mohit– Sudhir– It’s not like i havn’t tried reaching on these mobile number. They are not responding to my msgs and calls from next day only. I have sent many msg on Whatsapp and tried calls. But no response. Request to Others– Please don’t get into trap of these people false promises, and never give them single penny of your income. Writing my complain here by expecting i will get my money back and interest as well if i am incurred by HDFC Bank for the delay from Grand Vivanta team. Regards Vivek
