Global Tree is Canada PR service unprofessional behaviour

I have taken Global Tree service for applying Canada PR in 2020 as they gave me confidence even with low score 5 IELTS band have received PR through PNP process..anyhow my score was 6 band..their consultant behavior is unprofessional and even when escalated there is no hope seen..now when i am asking for refund due to unsatisfactory service I received they are simply decline saying I am not eligible for refund because I am not willing to take their service by changing mindset..but what lead to this decision is none of their concern..not even a single call i received from them to know what is the actual reason for taking the decision of stopping the process..it is very sad to have this experience I never thought that I would get this type of treatment after keeping so much patience with them.

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