Cleartrip is Full refund not initiated

My flight was canceled by the airline and they are giving full refund for the same. However, cleartrip is still charging half of the booking amount as airline cancellation fee, which is totally unfair and unlawful. I tried to call them and they said that I would get a call back from their side within two hours, it’s been more than 12 hours now, I haven’t received a call. How can they charge in the name of the airline if the airline processed a full refund.

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