Dear Team,
On 3rd June 2019, I booked a ticket from Kolkata to Ahmedabad (for 11th June 2019) on the Yatra portal by paying INR 3940 from the card and 2500 via yatra voucher.
It was on 9th June 2019 that I wanted to reschedule the flight to 14th June 2019. Upon processing with the reschedule request, I was displayed a screen asking me to pay INR 4360 for processing the reschedule. I paid the same immediately, but to my surprise, my account was debited by INR 6860 instead of INR 4360 as shown on the payment screen. I immediately had a word with Yatra executive at around 2.30 pm wherein I was informed that there was a TECHNICAL GLITCH at their end and that my excess deduction of INR 2500 will be refunded within 2-3 working days in my bank account.
Today on 17th June, after the passage of 8 days, when I did not receive any refund, I checked with the yatra executives again.
To my utter surprise, they responded saying the refund has been processed as a coupon which comes with 1-day expiry and has already expired and we cannot do anything now.
This to me is a complete fraud. Due to their TECHNICAL GLITCH, I was charged exactly 2500 extra and the refund was in form of the coupon though the payment was from the account. If this continues, they can dupe people of any amount and then transfer to one-day validity coupons as per their convenience.
Please look into the matter urgently and request you to take immediate remedial action and save my INR 2500, please.
