I would like to raise a complaint towards a very unruly and disrespectful staff of yours named, LEVAS PRADHAN sitting at one of your cash counters (No. 8 during the time I visited) at your Mall of the Emirates – Metrolink branch in Dubai, UAE. The incident happened on 2nd of July, 2019 between 9:05 to 9:10am. I waited for the branch to officially open for the day and when it did I approached the staff named above by greeting him at the counter 8, even if I wasn’t able to get a reply from my greeting I proceeded and informed him that I’d like to pay my credit card, immediately he showed his upset face to me and rudely said he will only do my request if I have the exact amount matching the payment I wanted to do, making me feel that he don’t want to do the transaction. So being shocked with his negative behaviour, I responded by informing him to behave properly in front of the customer and talk in polite way, but he gave me a reply and I quote “I can’t change my face for you or do a plastic surgery, I don’t have change and you have to wait for the cash to be available.” I felt more disrespected and made him know my interest to raise a complaint towards him and he challenged me by telling me to go ahead with raising a complaint and he does not mind it. During that time the other staffs was listening but are not even bothered, I tried to approach one of the other staff but in defense to his bad behavior, the other staff said to let it pass and get over it. Feeling helpless and hopeless with this treatment from this branch, I swear to myself not to visit this branch again and just proceed with processing my transaction at Al Ansari Exchange nearby. In my long years of experience in the UAE as a customer and a person who serves the customers, this is by far the worst staff and branch I have met. This experience will surely be shared to my friends and family to avoid the same bad treatment from this staff and the branch. I thought being one of the biggest exchange house in the UAE you are also able to uphold quality service from the services you provide and the staff processing the services for the customer but with this one incident I lost trust and confidence towards UAEExchange as a whole.
