We had purchase this panoramic magic holidays plan in June 2012 from Pune Dhole Patil Road branch. Customer NO: MH/PUN/1942.
We paid Rs.14,607 by credit card as the down payment and there was a free kit given to us.
It was clear from the movie passes itself that it was all fake when we tried to use the passes in the cinemax theater.
when the description of the plan was given to us it was very well informed to the team(Keeran and Preeti) that the EMI to be started from march 2012 as I was expecting.
I was assured that I can go ahead with the plan only when, I have checked the quality by visiting one of the locations rewarded as free, however before we could visit one of the locations the EMI’s started to be
deducted. I was also assured that I would be contacted before the EMI’s started and only then the cheque would be deposited. The services failed here again. The EMI’s started from Oct ’12 instead of March ’13.
It pinched me more because it was the loan account from where my home loan EMI was deducted and that’s why I was very specific about the month.
When this was noticed, I called the branch and wanted to know the reason. I was suggested after many calls that I stop the further cheque. I was not allowed to talk to any manager, instead I was only assured
call backs which never happened for several days.I stopped the cheques however I am not given any refund till today. Instead the request for EMI is sent to the bank even today.
We do not want to continue with the plan and would like the entire amount to be refunded back as we have not availed any services from the Panoramic holidays.
We have lost all faith in Panoramic holidays due to false promises but would like to request not to cheat people like this. Its hard earned money by everyone.
I hope there is some action on this complaint.
I still have faith in the higher management.