Citrus Payment Solutions Money debited via UPI but payment failed on the merchants page

While purchasing from Zara I tried doing the payment via UPI google pay.
On google pay it reflected the amount was debited but on Zara it kept on showing payment failed.
To place the order I had to do the payment via a different method and that went through.
Could you please help me through to resolve the issue and I can get the money back which has been wrongfully debited.

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