Aptus Value Housing Finance Deducted my account 5000rs, please clear the query

Dear sir
5000 rs. Deducted as ( mctf atw mentioned in transaction statement) from my account no.Guntur branch hdfc
I call to customer care they said you make a atm transaction of 5000rs. On 10/05/2022. At that time 5000 rs. Debited from my account, but i didn’t get any message of these transactions. And now they are saying
How is this possible.
Now 5000 rs. Have been deducted from my account as mctf atw transaction.

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