Hi,
Read the reply from Divya Vikram and I have a few points to bring to attention.
1. Divya Vikram posted a screenshot of a whatsapp conversation claiming that it is dispatch team proof. That message was sent to me on my whatsapp on 26/08/2021 saying that it is the order confirmation and dispatch will be done once I transfer the money. I got a booking procedure the same day. I transferred the money referring to the booking procedure only on 1/09/2021. Details of account transfer attached previously. So Divya Vikram is claiming in her reply that the order was dispatched before I transferred the money which is untrue. When business claims that they have dispatched items, they need to claim it with proper proof (shipment details) of dispatch not with order confirmation through whatsapp.