Following are the discrepancies found in the product purchased from your store at Bangalore on 14 of July 2022. 1. Item: 80215718 / HSN 73239990 LIKSIDIG napkin hold Purchased qty: 01 MRP: Rs.321.00 Billed amount: Rs.299.00 Price on the display rack: Rs.179.00 2. Item: 00477097 / HSN 39249090 Purchased qty: 02 MRP: Rs.97.00 Billed amount: Rs.69.00 Price on the display rack: Rs.59.00 3. Along with that the paper bag with IKEA log and address had been charged Rs.20.00, which is non chargeable according to law refer link: https://lawtrend.in/malls-or-stores-cannot-charge-extra-for-carry-bags-consumer-…⇄ Following discrepancy had been confirmed by your customer care representative (Ms. Shravanti) and instructed us to compile this mail for the refund. To refund the differential amount of 120 + 10 + 20 = Rs.150.00 On 16th Mr. Sharf from cuistoer care asked for clear image opf bill, which we sent imediately. On 19th Mr. Sanjeev from same team asured us that it will be mitigated in nest 24 hrs, but action or solution came from them. Following images are attached with this mail for reference and further action. 1. Bill copy- top 2. Bill copy -Bottom 3. Image of the paper bag.
